Smartbots Customer Support Bot
Reduce operational costs by 30-40%
Reduce your spend on customer support by deploying Virtual Assistants that can handle the most common customer queries and requests without any human intervention.
Increase employee productivity
Free up agents time from routine query handling. and allow them to focus on most important and complex issues.
Improve customer satisfaction
Delight your customers with 24×7 availability, personalized experiences and minimal query resolution times thus increasing CSAT upto 5x
Conversational Assistants that delight your customers
Smart essentials for your Virtual Assistant
Deploy your virtual assistants on multiple channels like Slack, Facebook, Whatsapp, Web and IVR systems. Manage and track multiple channels right from the Smartbots Platform
Live Agent transfer
Transfer the conversation to a human agent on demand or for conversations the Assistant is not trained yet. This keeps the human in the loop and makes sure your customer and given the right attention when required
Pre-built Smart skills
Our collection of SmartSkills that are industry and process specific will help you get started immediately. Extend SmartSkills to drive your own enterprise specific personalized conversations.
With a combination of human communication rules, smart conversation design, personalized contextual data and sentimental analysis our technology drives human like conversations
Connect to any enterprise system with our Smart and secure integration framework. Create your own enterprise specific business logic to drive goal oriented conversations.
Monitor the performance of the Virtual assistant with our advanced analytics tool. Get real time and actionable insights on engagement, human time saved, most common conversations and customers expectations.
Integrate Smartbots into your business environment
SmartBots easily connects to your CRM, Enterprise systems, IVR systems and other Business tools so you can effortlessly deliver exceptional customer experiences while driving productivity and improving efficiency.
Your business solutions
Your IVR systems
Pre-built & Customizable Skills
Enable customers/employees to self-serve by giving them access to the knowledge base
Create ticket, provide ticket status information and updates through conversational interfaces
Modify account details, know billing and payment-related information and get status updates through a chatbot
Live Agent Handover
For more complex and urgent queries, bot can handover the conversation to the live-agent
….and many more
Smartbots Conversational AI Platform
Smartbots is a cohesive bot development platform that designs, develops, validates and deploys
AI-powered conversational chatbots that suit the unique needs of your business.
The various modules that make the Smartbots Platform enable us to deliver you the best Conversational agents in a short time. These modules have been designed and developed with extensive care and ensure superior quality conversational experiences for your customers.
How do we work?
Our concentrated approach to superior Conversational Agents ensures high-quality empathetic bots in a quick time. Our pre-built bot skills help in getting to market quickly and our Testing Training and Analytics modules make sure the bot is always delivering delightful customer experiences.
Smartbots Platform is enterprise-ready and is equipped to handle the complex use-cases encountered in any enterprise setup. This includes enterprise-grade security and authentication, user management, SSO, and more. We provide the flexibility of On-prem, Cloud, and Hybrid solutions.