A Bot Testing Framework to test your bots and identify weak spots
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Comprehensive Conversational Analytics
Analytics and Insights help you measure the BOT’s performance, engagement, and retention metrics. The visually-rich and comprehensive dashboard allow enterprise users to delve deeper into BOT analytics and conversations, identify areas of improvement and thereby, augment the capabilities of the BOT.
These metrics give a broad view of the impact of the bot on the business. Looking at these metrics, Management teams can measure the ROI and take strategic decisions
These are the core metrics that define the performance of a bot. These metrics give you a complete idea how the bot is performing and how the users are being served by the bot.
These metrics give us an idea about the usage of the bot. They indicate how many people are interacting with the bot and how actively they are being engaged by the bot
These metrics help in understanding how the conversations are flowing and how quickly the bot is able to solve the users’ queries.
Collection of industry specific pre-built skills which are pre-trained with standard conversation flows.
A Bot Testing Framework to test your bots and identify weak spots
Identify vulnerable conversations and train the bot to handle them, thus improving the bot quality
Understand the metrics and insights better with the help of inbuilt customizable Visualizations
Get an overview of the Bot’s performance with the help of the CSAT score that indicates the level of Customer Satisfaction
A cloud of words that indicates the frequently used words by the users. Use these words to improve your bot
Compare the performance of your bot on the different channels it is being hosted and tweak the bot accordingly