Automate IT support with AI-powered IT Support Virtual Agents
Leverage Conversational AI to provide quick and accurate, automated customer support
Conversational AI is at the forefront of Digital Transformation for IT Support Helpdesks
IT Support teams and IT Helpdesks are mostly busy helping customers/employees with answering queries, guiding through processes, resetting passwords, etc. This is has increased even more in the current times of remote work. IT Support teams can’t concentrate on the complex tasks and end up spending most of their time in resolving frequent and simple queries/tasks.
Our IT Support Virtual Agent is capable of handling the most common user queries and requests without any human intervention. It is trained with domain specific skills and has an omnichannel presence. It can conduct human-like conversations with users for resolving their queries and tasks.
Due to the self-service provided by the Virtual Agents, most of the common customer/employee queries are resolved without any human intervention and hence the IT support team can concentrate on more complex queries and tasks.
FAQs
Provide answers to commonly asked questions and queries. Virtual Agent can be trained periodically, to answer more and more questions, thus increasing the scope of the topics covered.
Service Requests
Receive service requests directly. Virtual Agent connects to the backend ticketing system and can create relevant service request tickets as requested. Users can also get the status of their ticket.
Incident Management
Provide immediate resolution for queries and requests that require quick action. These can be issues like password reset, account unlock, software crash reports etc.
Benefits of AI Virtual Agents in Telecom
- 24×7 Support
- Quick and Accurae resolution
- High self-service rate
- Reduced call volumes
- Increased employee efficiency
- Reduced costs
- High user satisfaction
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