Understand your bot’s performance with real-time analytics and metrics.
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Generating testcases for Bot testing is difficult, but the most important task. Without quality testcases, testing the bot is not very useful.
With this in mind, we use a hybrid approach to generate testcases for each bot.
We use a combination of automation and manual test case generation.This ensures that the time to generate test cases is minimized and the quality of the test cases is really good.
DialogScore is a yardstick to measure bots production readiness. The score is calculated using high quality test cases which run on our preparatory testing algorithm.
Our testing algorithm helps in identifying the quality of intents used to build the bot. Not only that, we test for changes in topic, confusing questions and shortcuts that humans use during conversations.
We import a clone of your bot and run thousands of proven test cases that will measure performance on several dimensions. The 5 dimensions that make DialogScore are
Testing is not useful if you cannot make meaning out of it. You can generate various reports for the bot’s performance. Different reports can be generated depending on the target audience. Specifically designed reports are generated for Business users, Technology experts, and Management.
DialogScore also provides you with a set of recommendations. These recommendations can help you understand how you can improve the bot and how you can get a greater benefit from the bot’s usage.
Collection of industry specific pre-built skills which are pre-trained with standard conversation flows.
Identify vulnerable conversations and train the bot to handle them, thus improving the bot quality
Understand your bot’s performance with real-time analytics and metrics.