Automated Insurance agent for the modern Conversational era

Transforming the entire cycle of sales, support & claims with AI-powered Insurance Bots.

Virtual Assistants driving Customer Retention

Eliminate long wait times and improve CSAT by providing self-service customer support agents any time, anywhere. Improve productivity and enhance customer care by helping agents to focus on the most important things that matter.

Our Conversational AI driven insurance agent helps address not only queries related to policy information, claims, product information but also let customers complete tasks related to them in a conversational manner.

Intelligent VAs helping different verticals of Insurance industry

Life Insurance

Health Insurance

P&C Insurance

23%

Increase in online policy sales

35%

Decrease in claims handling times

41%

Increase in CSAT

Intelligent Virtual Assistants built for Industry use-cases

Policy Assistant

Make it easy for customers to find policy information, benefits and pricing and offer incentives for early renewal. Provide smart advise to customers and assist them in making the right choices in the buying process.

Claims Assistant

Assist customers in reporting a claim anytime, anywhere. Resolve claim related queries instantaneously and help customers in the claim filing process in an effortless manner at the time of distress.

Customer Support Assistant

Assist customers at all times. Give policy information, premium payment reminders, personalized recommendations and more. VA provides a personalized conversational experience thus increasing CSAT

Multiple Use Cases of Insurance Chatbots

Jumpstart your Conversational AI Journey with our ready-to-use Insurance Bots.

Risk Evaluation

Leverage the ML capabilities of our BOTs to take control of the data deluge to assess risks with higher accuracy, understand new correlations and

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patterns, get deeper insights, make better predictions, accordingly, customize their plans, and adjust premiums.

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24×7 Assistance To Insurance Shoppers

Handle much larger volumes of insurance shoppers’ queries and offer automated advisory and personalized recommendations. Automate the query management process with our ready-to-use

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chatbots that engage in multi-turn, meaningful conversations, and sentiment analysis and learns from previous conversations.

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Onboarding Assistant

Minimize the time and effort required for onboarding and enable human agents to focus on converting new clients through minimal time

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and hassle costs in the QTC process with our AI-powered Onboarding Assistants that are programmed to automate and simplify tasks.

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Underwriting

Enable insurance executives to move from the detect-and-repair to a predict-and-prevent approach and make accurate, data-driven decisions for a competitive edge by leveraging our

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AI Conversational Assistants that gather data from disparate sources and provides intelligent and personalized insights.

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Chatbots As Live Agent Assistants

Equip human agents with key data and critical insights by taking control of the data deluge and enable them to make impactful, personalized pitches to

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potential clients by employing our AI-powered Live Agent Assistants that are programmed with ML capabilities.

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Claims Management

Automate voluminous, repetitive, and routine queries in the claim process to our Virtual Assistants, built with enterprise-specificity and ML capabilities.

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Reduce drudgery for human agents and bring them in for advanced/ complex queries with the live agents’ hand-off capabilities of our Virtual Assistants.

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Benefits of Conversational AI in Insurance

Faster Settlements & Optimized Customer Experiences

Ensure faster settlements & optimized, frictionless customer experiences.
Improved risk evaluation with AI/ML making appropriate quotes for different risk groups.
Personalized, customized, and individualized quotes/services and overall customer experiences.
Improved policy sales through meaningful conversations, personalization, faster quotes, onboarding, and processing.
Faster claims adjudication and settlements for enhanced customer satisfaction.
Decreased frauds as AI can collect, analyze, and predict outcomes in advance.

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