Automate Customer Interactions to Deliver Extraordinary Customer Experience
Get to market quickly and scale your business with our AI & ML expertise
Instant Customer Support
With an Alexa-like interface, do more than just a typical bot interaction. All your customers have to do is ask questions and get them answered instantly by our SmartBots.
Tailor-made Solutions
SmartBots solutions include pre-built templates for all industries, from telecom to banking to travel. Provide customer support suited to your business and watch your vision come to life.
Personalized customer experience
Get insights from backend integrations to enable personalized and unique experiences for each customer by understanding your customer’s preferences through conversational AI.
Easy integrations
Integrate your IVR, social channels and more with just one click on the SmartBots platform. With this feature stay omnipresent and maintain consistency across all your platforms.
Fast Deployment
With SmartBot's pre-built intent feature your business can be market ready with common FAQs, ticket management, and agent assistance in as little as 4 weeks to supercharge CX.
Accurate Resolution + Personalized Communication = Happy Customers
A Studio Designed to Minimize Effort & Maximize Efficiency
Build
Create Conversational AI bots instantly by through pre-built industry standard intents.
Deploy
Containerize your solution and deploy it across all or selective channels, IVR, and CRM platforms.
Monitor
Asses bot performance post-deployment through comprehensive bot analytics on the platform.
Scale
Update solutions easily by changing business processes and adding new business processes on the go.
Say hello to smart conversations
Conversational bots that are market ready
Pre-Built Templates
Customized for specific needs with multiple industry use cases with easy accessibility
Omni Channel Support
Provide 24/7 customer support on all channels with better data and insights across channels.
Enterprise Connect
Integrate all business processes seamlessly with API token connects for personalized customer support.
IVR Connect
Automate customer support with intelligent call routing and improve the customer journey.
Live agent transfer
Transfer customer calls that need human agent assistance
Context-aware
Give empathetic and relevant answers to customers and assist your agents.
All you have to do is -’ Just Ask’
With an Alexa-like interface, do more than just a typical bot interaction.
Watch how it works :
Our Technology
The various modules that make the Smartbots Platform enable us to quickly deliver you the best Conversational agents.
-Intricately designed
- Developed with extensive care
-Built for extraordinary CX
How do we work?
Our robust approach to superior Conversational Agents ensures high-quality empathetic bots in a quick time. Our pre-built bot skills help.
- Get to market quickly
- Ensure bot consistency
- Improve customer experience (CX)
Enterprise Support
Smartbots Platform is enterprise-ready and is equipped to handle the complex use cases encountered with the flexibility of On-prem, Cloud, and Hybrid solutions.
- Enterprise-grade security
- Authentication & SSO
- User management, and more.
