Why Customer Support Bot?
Customer Support is one of the most resource-intensive departments in any enterprise. Customer Service Agents spend their whole day answering customer questions, connecting with other departments for relevant information, and solving repetitive customer queries. Higher customer queries lead to the requirement for more Agents and resources and ultimately result in greater costs for the company.
AI is revolutionizing the Customer Service domain. AI is helping companies to better support their customers through various channels and methods. Chatbots play a key role in this AI revolution.
Smartbots Customer Support Bot is an AI-powered bot that lets enterprises do things that once were just believed to be impossible: support customers 24×7, resolve customer queries without human intervention, handle huge user queries simultaneously and more
Main Features of Customer Support Chatbot
Decrease Hold Times
Pre-Built and Customizable Skills
The Customer Support Chatbot comes with baseline scenarios to get started right away. Customize the baseline scenarios or add unique scenarios based on the use-case needs
Enable customers/employees to self-serve by giving them access to the knowledge base
Create a ticket, provide ticket status information and updates through conversational interfaces
Modify account details, know billing and payment-related information and get status updates through the chatbot.
Live Agent Handover
For more complex and urgent queries, a bot can handover the conversation to the live-agent
Customer Service Chatbot Available In
Customer Service Bot, unlike a human, does not need any off time. Bots work round the clock to resolve user queries.
Discover the most common customer issues and queries and address them quickly
Feedback is important to understand user requirements. Get instant and quick feedback from the users through customer support chatbot.
Customer Service Chatbot can handle a great number of queries simultaneously without any extra resources.
Efficient Time Usage
As the bot handles the most common queries, Agents are free to pursue more important and complex tasks
Customer Support Bot can be configured to be accessed from any channel and any device
Customer Service Bot can be integrated with existing CRMs that will help to drive impact in a short time
Live agent transfer
In case of a complicated query, the Customer Service Chatbot can smoothly transfer the call to a live agent, along with the context.
Conversational IVR for Contact Center
AI-driven approach for self-serve Customer Service using Conversational IVR