Main Features of FAQ Chatbot
Manage load at peak times
Support and Engage your customers by automatically answering upto 80% of their questions with Smart FAQ Bot
Deploy your FAQ bot anywhere
Improved Customer Satisfaction
Quick query resolution by the Smart FAQ bot leads to increased satisfaction among the customers
A large customer service team is not required as most of the customer queries can be easily handled by the FAQ bot.
Reach New Customers
24×7 availability and multichannel presence of the FAQ bot enables the companies to reach new customers
Deeper Customer Understanding
Smart FAQ Bot helps to understand customers better and to get insights about Customers’ greatest pain points
Bots, unlike human, do not need any off time. Bots work round the clock to resolve user queries.
Bots can handle a great number of queries simulataneously without any extra resources.
Consistent user experience
Smart FAQ Bot responds to the user in a consistent manner irrespective of the user’s mood and way of talking.
Live agent transfer
In case of a complicated query, the Smart FAQ bot can smoothly transfer the call to a live agent, along with the context.