Introducing
Smartbots Customer Support Bot
Increase first call resolution rate and decrease query resolution time
Deploy an intelligent Virtual Assistant that can understand, comprehend and serve a customer quickly and accurately.
84% CSAT can now be realized
With the personalized customer experience provided by–the bot, CSAT score is bound to increase as your customers will love talking to the Virtual Assistant. Personalized customer experience is achieved by getting insights from integrations with backend systems.
Get to know your customers better
Bot Analytics gives you different metrics that help you understand your customers at a deeper level. The insights help you know what your customers are talking about, what their common issues are, their sentiment about your organization, and many more.
Painless integrations and remote deployments
With the COVID crisis, remote working has become the new normal. SmartBots Bot solutions can be easily deployed remotely and with minimal effort from your Organization.
Get a production-ready bot in as little as 4 weeks with pre-built skills
Have the bot up and running in as little as 4 weeks using common industry use cases like customer query resolution, FAQs, ticket management, and more.
Quick & Accurate Query Resolution + Personalized Communication = Delighted Customer
Pre-built & Customizable Skills
FAQs
Enable customers/employees to self-serve by giving them access to the knowledge base
Ticket Status
Create ticket, provide ticket status information and updates through conversational interfaces
Account Updates
Modify account details, know billing and payment-related information and get status updates through a chatbot
Live Agent Handover
For more complex and urgent queries, bot can handover the conversation to the live-agent
….and many more
Conversational Bots that your customers love...
The Smartbots Advantage
Human-like Conversations
Your customers can talk to the bot like they talk to another human. Our tech understands various customer conversation patterns including slang, organization, and process-specific language. Advanced tools such as sentiment analysis and conversation flow help us create authentic human-like conversations
Context Handling
Smartbots Dialogue State Tracker (DST) is a state of the art conversation manager that makes us so unique. It not only manages multi-turn conversations but also remembers the context throughout the customer journey. DST helps to switch from FAQ answering to process-oriented actions seamlessly.
Pre-trained Skills
Smartbots Skill Library has a huge range of industry and process-specific skills that have been picked up from deep industry insights. These skills can be quickly customized for enterprise-specific considerations. Customized AI/ML modules can be added on top of these skills.
Training
Smartbots Training module helps you discover untrained customer queries that will help you increase the bot scope. Along with easy enhancements, the Training module helps your organization map its customer service improvement processes.
Complete Bot Management
Smartbots Platform’s modules support the complete lifecycle of conversation agents including automated testing, dynamic training, managing multiple channels, conversation logs, and comprehensive analytics.
Rapid Deployment
DialogScore, our automated testing module, helps you assess the quality of the bot quickly and helps you make the bot production-ready in a short time. Our easy to use deployment and integration tools help you in launching the bot effortlessly.
Smartbots Conversational AI Platform
Smartbots is a cohesive bot development platform that designs, develops, validates and deploys
AI-powered conversational chatbots that suit the unique needs of your business.
Our Technology
The various modules that make the Smartbots Platform enable us to deliver you the best Conversational agents in a short time. These modules have been designed and developed with extensive care and ensure superior quality conversational experiences for your customers.
How do we work?
Our concentrated approach to superior Conversational Agents ensures high-quality empathetic bots in a quick time. Our pre-built bot skills help in getting to market quickly and our Testing Training and Analytics modules make sure the bot is always delivering delightful customer experiences.
Enterprise Support
Smartbots Platform is enterprise-ready and is equipped to handle the complex use-cases encountered in any enterprise setup. This includes enterprise-grade security and authentication, user management, SSO, and more. We provide the flexibility of On-prem, Cloud, and Hybrid solutions.
