Support Bot – An Intelligent Solution for Automating Support Function
Intelligently automate and streamline the quality of support services offered to different stakeholders – customers, employees and partners.
Intelligently automate and streamline the quality of support services offered to different stakeholders – customers, employees and partners.
In today’s experience economy, all stakeholders and especially customers expect organizations to be available round-the-clock to provide instantaneous query resolution and effective-yet-speedy support. Due to the voluminous requests flooding support centers and limited resources, businesses are often not able to provide real-time, 24×7 support leading to long wait times – even days and weeks. Leverage Support Bots to craft rich and cohesive experiences for different stakeholders by engaging in smart, personalized,two-way interactions at scale while eliminating drudge-intensive tasks for support executives.
Leverage the smart automation capabilities of Support Bots to minimize repetitive tasks and reduce resource intensity in serving larger numbers of users.
Achieve end-to-end business process optimization and scalability through automation and chat concurrency. Efficiently handle large volumes of users in multiple languages and provide instantaneous support.
Reduce operational costs by minimizing manpower requirements for the support function. Minimize inaccuracies, wastage, redundancies and losses permeating from drudge-intensive, manual work and maximize business value.
Lessen negative emotional responses, especially from customers, through higher responsiveness and minimized resolution time for support requests enabled by Support Bots. Overhaul and streamline the entire service process and deliver enhanced experiences to all stakeholders.