Transform Customer Experience with Conversational AI
Deliver Smarter services and engage customers with insightful and personalized journeys.
90%
of banking related queries will be automated by 2022 using chatbots
– Juniper research
32%
of banks have already adopted AI and chatbots into their operations
– Celent Research
$7.3B
of operational cost would be saved using chatbots in the Banking sector by 2023
– Juniper research
The challenges
Confused customers
Navigating around the bank website is time consuming and leaves the customer confused
Low customer delight
Customers nowadays expect a personalized customer experience which the current support services do not provide
Heavy customer support team
Customer support team needs to handle huge volume of calls and aren’t available during non-banking hours
Continuous Agent training
Changing policies, processes and personnel leads to constantly training agents which becomes expensive
Wasted opportunities
Cross-selling during live customer interactions are great opportunities that are being wasted
Smart Assistant for the modern Conversational Banking Experience
SmartBots helps you deliver delightful and humanized banking experience to your customers.
Smartbots Banking Virtual Assistants are built on top of the Smartbots Platform to provide a secure, personalized and robust conversational banking experience through a variety of voice and chat channels
These Banking Virtual Assistants come pre-trained with 100+ banking skills that can handle the most common customer requests, queries and transactions
Smart Skills ready to deploy
Knowledge AI
Answer common customer questions quickly and accurately without any human intervention
Account Updates
Let customers update their account information right from the chat interface eg. update address, phone number, nominee etc.
Service requests and form filling
Capture customer requests, raise tickets, provide request updates and guide customers in filling relevant forms
Conversational Banking
Provide personalized customer experiences with round-the-clock support including onboarding, recommendations etc
Card Services
Help customers with card related services including issuing cards, blocking cards, ordering replacements, queries and more
Benefits of Banking Virtual Assistants
90%
increase in
First Call Resolution(FCR) rate
4x
quicker query resolution
at half the cost
3x
customer delight
24×7
availability
How SmartBots can help you in your Conversational AI Journey
Smart Skills
Pre-trained banking skills that can be customized to your organization needs.
Integration Capabilities
Chatbots integrate with all major Banking softwares and backend systems which means seamless data management
Go Live in 4 Weeks
Fully functional chatbots can be deployed in production in a short time of 4 to 6 weeks
AI Concierge
A dedicated Customer Success team that helps you 24/7 in your Conversational AI journey.
