Transform Customer Experience with Conversational AI Banking

Deliver Smarter services and engage customers with insightful and personalized journeys.

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90%

of banking related queries will be automated by 2022 using chatbots

Juniper Research

32%

of banks have already adopted AI and chatbots into their operations

 – Celent Research

$7.3B

of the operational cost would be saved using chatbots in the Banking sector by 2023

 – Juniper Research

The Challenges in Banking Chatbot

Confused Customers

Navigating around the bank website is time-consuming and leaves the customer confused

Low Customer Delight

Customers nowadays expect a personalized customer experience which the current support services do not provide

Heavy Customer Support Team

The customer support team needs to handle a huge volume of calls and aren’t available during non-banking hours

Continuous Agent Training

Changing policies, processes and personnel leads to constantly training agents which become expensive

Wasted Opportunities

Cross-selling during live customer interactions are great opportunities that are being wasted

Smart Assistant for the modern Conversational Banking Experience

SmartBots helps you deliver a delightful and humanized banking experience to your customers.

Smartbots Banking Virtual Assistants are built on top of the Smartbots Platform to provide a secure, personalized, and robust conversational banking experience through a variety of voice and chat channels.

These Banking Virtual Assistants come pre-trained with 100+ banking skills that can handle the most common customer requests, queries, and transactions.

Smart Skills Ready to Deploy in AI Banking Bot

Knowledge AI

Answer common customer questions quickly and accurately without any human intervention

Account Updates

Let customers update their account information right from the chat interface eg. update address, phone number, nominee, etc.

Service Requests and Form Filling

Capture customer requests, raise tickets, provide request updates and guide customers in filling relevant forms

Conversational Banking

Provide personalized customer experiences with round-the-clock support including onboarding, recommendations, etc

Card Services

Help customers with card related services including issuing cards, blocking cards, ordering replacements, queries, and more

Benefits of Banking Virtual Assistants

90%

Increase in
First Call Resolution (FCR) rate

4x

Quicker query resolution
at half the cost

3x

Customer Delight

24×7

Availability

How SmartBots can help you in your Conversational AI Journey

Smart Skills

Pre-trained banking skills that can be customized to your organization’s needs.

Integration Capabilities

Chatbots integrate with all major Banking software and backend systems which means seamless data management

Go Live in 4 Weeks

Fully functional chatbots can be deployed in production in a short time of 4 to 6 weeks

AI Concierge

A dedicated Customer Success team that helps you 24/7 in your Conversational AI Journey.

Let SmartBots Support You in Developing Competitive

Advantages in the Market

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