Blogs – Reflecting Our Thoughts

Our expertise on AI, the now and future of conversational platforms – expressed in words.

Blog
December 1, 2022

Securing voice-based transactions using OAuth2.0 and multimodality

Introduction Voice call automation for customer support using conversational AI is slowly becoming the new…
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Blog
November 27, 2022

Analytics in Conventional AI – Key metrics to track customer success

With companies losing about 75% of their customers due to long wait times, they are…
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Blog
September 9, 2022

Build & manage Conversational Flows easily using the Conditional Branching feature in Amazon Lex V2

AWS recently updated Lex V2 using the Conditional Branching feature. This new cool feature helps…
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Blog
July 12, 2022

Maggie – A Voice Bot for Pharma Field Force

How Conversational AI helped with the timely collection of valuable data from the field force…
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Transforming Customer Self-Service with Conversational AI
Blog
November 5, 2021

Transforming Customer Self Service with Conversational AI

Customers prefer to interact with brands that think beyond their products and value customer experience…
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Chatbots in Banking Industry Use Cases, Benefits & Future
Blog
October 1, 2021

Chatbots in Banking Industry: Use Cases, Benefits & Future

Chatbot Use Cases for Banking Chatbots are the biggest development trend today. From emerging startups…
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