When it comes to Contact Centers, time is the most crucial metric. The time required to resolve a customer query directly affects the level of customer satisfaction. Agents at Contact Centers have to converse with the Customer in a structured manner and they also have to solve the customer query in the least amount of time.

In the case of complex queries, Agents need to draw information from various sources and systems in order to find a resolution for the Customer’s issue. This information gathering usually takes a bit of time. Sometimes, Agents also need to feed data into the system for a few Customer cases, which is a tedious and time-consuming activity

Smartbots Agent Assistant Bot comes to the rescue. The Intelligent Virtual Assistant acts as a companion to the Agent. This Agent Assist Chatbot, walk along with the Agent during a conversation and keeps fetching the required information along with the conversation flow. Depending on the Customer’s statements, the AI Agent Bot intelligently prompts relevant replies and responses, which help the Agent reply to the Customer in an efficient manner.